Processing & Delivery Times
Orders are processed Monday through Friday, excluding federal and company holidays.
Processing may take 1–3 business days depending on order volume and inventory. Orders placed before 11:00 AM ET typically begin processing the same day.
Once shipped, most orders are delivered within 5–7 business days after shipping.
Shipping Costs
Standard U.S. Domestic Shipping:
- Orders $29.99 and over: FREE
- Orders under $29.99: $4.99
Free shipping minimums apply to the order total after all discounts, promotions, and reward points have been applied.
Note: IVY BEAUTY PRO members may qualify for lower free shipping minimums. Learn more here.
International Shipping
We currently ship only within the contiguous United States. Shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and other U.S. territories is not available at this time.
Shipping Methods
Most orders are shipped via USPS Ground Advantage. However, IVY BEAUTY PRO may use UPS, FedEx, or DHL at its discretion to optimize delivery performance. Carrier selection cannot be guaranteed, especially for free shipping orders.
PO Boxes
We ship to PO Boxes via USPS Ground Advantage. Expedited shipping is not available for PO Box addresses.
Military Addresses (APO/FPO/DPO)
At this time, we do not ship to APO, FPO, or DPO addresses.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. Orders cannot be modified after submission. IVY BEAUTY PRO is not responsible for orders returned due to incorrect or incomplete addresses.
Cancellations & Order Changes
For cancellations or changes, please refer to our Return Policy. Once an order is placed, changes may not be possible.
Return-to-Sender & Undeliverable Packages
Orders returned due to incorrect addresses, refusal, or failure to retrieve will be subject to reshipment fees or refunds minus shipping and restocking costs. See our Return Policy for full details.
Lost or Stolen Packages
If your package is marked “delivered” but not received, please check with neighbors or building management and contact the carrier. Additional instructions are available in our Return Policy.
Freight Forwarders & Third-Party Shipping
If you use a freight forwarding service, IVY BEAUTY PRO’s responsibility ends once the package is delivered to the forwarding address. We are not liable for loss or damage after that point.
Effective: April 23, 2026
